Now Available… Expanded Bill Pay Access

February 02, 2016

You asked for it and now we have delivered. ARC now offers expanded hours for patients to pay their bill over the phone and ask about account balances.

Bill Pay Improvements

  • Expanded hours. Bill payment over the phone is now available six days a week Monday through Friday 7 a.m. – 9 p.m. and Saturday 8 a.m. – 1 p.m.

  • Faster bills = Less Confusion. In the past, it was not uncommon for patients to receive an ARC medical bill many weeks following care resulting in a lot of confusion among our patients. We’ve made changes to expedite this process.

Our goal is to continually improve customer satisfaction. More options, more convenience, more access.

Tags: Billing, Medical Billing

More on this Topic

National Magazine Spotlights Austin Regional Clinic CFO

April 30, 2019

Addressing ARC patient questions and concerns at the “back end” – when billing issues can arise – is critical for improving patient experience, ARC Chief Financial Officer Ted Matthews explains in a magazine column for CFO Tech Outlook.

New MyChart Billing Makes Viewing, Paying Bills Easy

July 02, 2018

We’re rolling out new conveniences to make the payment process easier for patients. Soon you will be able to pay your bills online via your MyChart patient portal and avoid the hassle of mailed statements by signing up for paperless billing. We’re also extending hours for billing assistance over the phone. Learn more here.