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ARC Leadership Blog: Empathy Improves Patient Experience

Empathy isn’t the first word that usually comes to mind when pursuing improvements in bill collections, but it should be. Helping patients with their bills isn’t just about getting paid. Austin Regional Clinic combines an empathetic approach with two other important themes: one-call resolution and enabling technology. Together, they are improving patient experience.

Read the full blog and see why the patient experience and empathy extends beyond the office visit.

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