Austin Regional Clinic

Austin Regional Clinic

Austin Regional Clinic

Megan Peek

Megan L. Peek, Health Guide

Healthiness Program

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with the local Austin company Humm Systems to install feedback tablets in our exam rooms to collect patient feedback at the time of the doctor’s visit. Humm is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Tablets are either available in the exam room or at the front desk. All patients can provide feedback on the tablets at any time during or after their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks five basic questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Feedback tab on the provider bio page on the website. We calculate our star ratings based on responses to the below questions.

  1. Ease of making appointment
  2. Helpfulness of front desk staff
  3. Helpfulness of medical staff
  4. Did doctor or NP/PA provide you with the care you expected?
  5. How likely is it that you refer a friend or family member to this doctor or NP/PA?

Why don’t all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician.

How is patient information protected?

Patients are anonymous when they fill out the feedback tablets. There is no personally identifiable information displayed at any time.

ARC Far West
📞 512-346-6611📞 512-346-6611

More Info

I’ve always had a love for health and a desire to help people. I got into group fitness in high school and fell deeper in love with healthy living and exercise, which inspired me to choose that career path in college. I believe in really getting to know patients and their needs, and taking a holistic approach to giving them total care.

Personal Summary

When she is not at work, Megan stays active, including hiking with her dog, exercising, and other activities that keep her moving. She also enjoys getting out and seeing Austin, and exploring new spots. Her favorite areas are the trails around Lady Bird Lake – “they are lovely and great to walk!”

Services Offered

Professional Positions and Honors

  • President’s List, UTSA, Fall 2017
  • Distinguished Presidential Scholarship, UTSA
  • College of Education and Human Development Honor Roll, UTSA

Joined ARC

2018

Education

B.S. in Health and B.S. in Kinesiology, Cum Laude, The University of Texas at San Antonio, 2018

Comments or Questions?