If you have a customer service comment or question you would like to ask Austin Regional Clinic, please fill out our brief form below or call 1-512-407-8686

  • If you receive an email response, it will come from ZixMail.com, a secure messaging tool by .
  • You will need to create a secure login to read the message.
  • Responses can be expected in 2-4 working days
  • NOTE: These messages DO NOT reach Austin Regional Clinic Physicians. 










*By using this form to communicate with Austin Regional Clinic (ARC), the information will be transferred over the Internet. ARC uses Transport Layer Security (TLS) encryption in order to secure the information you send to us over the Internet. There may be times when we cannot respond to your request in email format and another method of communication will be used. For your privacy, please consider the information you include, and who, besides you, may have access to your email account.


For questions regarding: 

  • Clinic or Administration Phone Numbers: View Clinic Directory 
  • Employment at Austin Regional Clinic: View Job Listings
  • A Prescription or Refill: Call your pharmacy directly or if you are a MyChart activated patient, you may Request an Rx Refill via MyChart. 
  • Billing: Please include patient name, phone, and your account number in all messages.
    • Fill out the form below
    • Call toll-free 1-512-407-8686 
      Monday - Friday 7:30am – 9:00pm
      Weekends 8:00am – 5:00pm
    • Read about billing at ARC
  • Patient Forms: Access health forms for release of information, registration, health history, consent for treatment of minor, and more.

NOTE: This form is not routed to Austin Regional Clinic Physicians. Our Customer Service department receives all comments and questions. Appointments may be requested with our Appointment Request form.