Dr. Susan Callaway, Family Medicine
At first Link worried that he would be “nameless and faceless” at a big clinic like ARC. Fourteen and a half years later, he is a devoted ARC patient. Link thinks of Dr. Susan Callaway as a family member and refers to his semi-annual visits as “going home to see someone who really cares about my health.”
When Link D. moved to Austin from Corpus Christi, he was “put off” at the idea of trusting a “big clinic” like ARC with his healthcare. “I was afraid I would be nameless and faceless,” he explains. But he was pleased from the start with Dr. Susan Callaway. Fourteen and a half years later, he is a devoted ARC patient and Dr. Callaway is still his primary care physician.
Link marvels at his “incredible luck” at finding ARC and is full of praise for Dr. Callaway. “I am fortunate to have her—she’s fantastic. I don’t have any worries,” he says. “She gives me 110% attention, I never feel rushed, and I don’t worry about being misdiagnosed. She is always right.”
Link recounts an incident that occurred a couple of years after he moved to Austin. He was at lunch with a work associate and began to feel “strange.” He laughs about it now, but says, “At the time I honestly thought I was dying.” Link showed up at the ARC office and, though he didn’t have an appointment, Dr. Callaway squeezed him in.
“When she came into the exam room, I was lying on the floor in the fetal position writhing with excruciating pain.” Link recalls. “She took one look at me and said, ‘oh, you have a kidney stone.’”
Link’s kidney stone was an “incredibly miserable event” but he “could not have received better care.”
Over the years Link has had good experiences with all of the doctors, nurses, and staff he has seen at ARC including Dr. Callaway’s current nurse, Cindy, who always remembers that Link is a master gardener and talks with him about gardening. “ARC has a paradigm that is working,” he says. “Even as they grow they have been able to maintain excellent customer service.”
Link appreciates that Dr. Callaway is open to his use of alternative medicine such as chiropractic treatments and acupuncture and trusts that she will only prescribe medicines when necessary. “She is a fantastic physician who always does what’s best for her patient,” he says.
Link has come to think of Dr. Callaway as a family member and of his semi-annual visits as “going home to see someone who really cares about my health.”
“I respect that she is generally all business,” Link says. Then he smiles and adds, “But I’m a hugger and over time, I have gotten her to hug me good-bye when I leave.”