Leadership Blog
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Portal To Success: Optimizing Tech to Increase Patient Access

Build it and they will come. That may have worked in a Hollywood movie but when it comes to patient portals, building it doesn’t mean patients are using it. A recent survey shows 90% of healthcare organizations offer patient portals, great progress, yet just 30% of patients actively use those portals.

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Empathy Improves Patient Experience – At All Points

Patient experience has never received as much attention in health care as it does today. In a world where individuals are empowered with information – from review sites to social media networks – and a vast number of choices – primary care, urgent care, telemedicine, virtual visits, even house calls – it’s no wonder we pay close attention and invest big bucks to improve patient experience.

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CMS Risks ACO Success by Forcing Move to ‘Second Track’

Like many accountable care organizations, Austin Regional Clinic is building a record of success on the Medicare Shared Savings Program’s (MSSP) so-called “Track One”. Now looming, however is an automatic transfer of ARC to the MSSP’s riskier “track two” after years of hard work implementing our value-based, population health treatment model.

Stop Fighting Reality – It’s Not Just Millennials

Another study reiterates what we already know: in droves, millennials are venturing away from the traditional model of securing a primary care provider and accessing healthcare “as usual.”

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Road to Risk: Teaming Up to Hurdle Medicare Challenges in Our Community

With more than a decade of experience in creating and evolving a patient-centered medical home model, Austin Regional Clinic (ARC) knows very well about using data to proactively care for "fragile", more medically complex patients.

Road to Risk: 6 Rules For Population Health Success

Like every other U.S. healthcare provider, we are facing up to the challenge of keeping a lid on costs for our organization and our patients. If you want to succeed in this healthcare environment, population health is no longer a question of “if”, but “when”.

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CFO Viewpoint: The Quandary of Cost Transparency

What’s the cost of the procedure? A common (and, frankly, reasonable) question from patients contemplating a surgery. “It depends” is the honest and accurate answer — yet frustrating to provider and patient.

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Physician Viewpoint: We Can’t Ignore Patient Feedback

These days, customer reviews tend to be guideposts for potential customers. As physicians, we recognize this – and routinely take advantage of it in our personal lives.

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Physician Viewpoint: Decade Later, EMRs Enhance, Frustrate

Pros, cons, “lessons learned” and much-needed changes to electronic medical records (EMRs) are explored by Austin Regional Clinic’s Patti Parker and Dr. Manish Naik.

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CFO Viewpoint: Caring for Patients All the Way (Bills Included)

Within doctors’ examination rooms, operating rooms and waiting rooms, clinicians and other staff know the importance of empathy. Caring for patients and loved ones extends beyond one’s medical skills. It also requires a good heart.

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Physician Viewpoint: 3 Levers to Improve Delivery System…Or Risk Failure

The last few months have been an anxious time. Daily, elected officials face angry constituents fearful of losing their coverage. What is clear is that voters want affordable, convenient, technologically enabled, high-quality medical care.

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Physician Viewpoint: Physician, Heal Thyself (with Help)

Doctors see firsthand the toll that today’s increasingly stressful society takes on patients: Engineers, office managers, teachers, you name it. Work demands have increased, as has multitasking. Demands outside the workplace add additional stress...

Physician Viewpoint: Acute Care Telemedicine - Catching Up to Modern Life

Patients have questions, too. Will their insurance cover an urgent care telemedicine visit? Is shared data secure? Will internet connections work well? What’s the risk of miscommunication leading to misdiagnosis?

Physician Viewpoint: Obamacare, Trumpcare…Changes Needed

The first-time failure to garner enough congressional support to erase and replace the Affordable Care Act (ACA), known also as Obamacare, leads to the next, logical question: where do we go from here?