Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Kyle Plum Creek Ages seen: 10 - 99 Languages: Spanish Joined ARC: 2023
Dr. Roberts only sees patients for same-day illness and injury visits. Patients should always follow up with their primary care physician (PCP).
Dr. Roberts grew up in the Catskills region of New York state. As a classically-trained pianist and violist, Dr. Roberts enjoys playing the piano in his free time, along with running, hiking, travel, cooking, and spending time with his family and pets. He is a “foodie,” and also enjoys exploring the restaurant scene in Austin and Central Texas. Among his favorite area locales are the Lady Bird Johnson Wildflower Center, the greenbelt for hiking, and Lady Bird Lake.
I chose a career in Family Medicine, particularly Urgent Care, because I wanted to serve all age groups, from newborns to the elderly. I enjoy the urgent care setting due to the myriad of acute healthcare issues and different problems each patient has. Most importantly, I enjoy providing great health care in an efficient manner. I believe in treating every patient with compassion, dignity, and respect. These three principles are the foundation for a strong physician-patient relationship.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Prompt friendly service. Very professional
Telling a motorcycle crash patient that we will see you in 25 days is absolutely unacceptable.
I was really happy with how the doctor listened to me and took a couple steps in one process. Most of the time when I see a doctor I feel like if what I ask about turns out to not be the issue I have to make another appointment and try to continue to figure it out.
No dislike
I am new to the area. Today was my first visit and the care we received was incredible. Thank you so much!
Layered to my concerns and did his best to meet them
Welcome to the Same-Day Care team at ARC Kyle Plum Creek!
January 3, 2023 1 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)