Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
ARC Kyle Plum Creek Ages seen: 10 - 99 Languages: Spanish Joined ARC: 2021
Karina Rea was born and raised in Monterrey, Mexico, and at age 12, moved to Seguin in Central Texas. In her free time, she loves spending time with her daughter and husband. Photography has always been one of her passions, capturing the essence of memories on film. Mrs. Rea also enjoys spending time outdoors, exercising with her camp gladiator family, and attending church services. One of her favorite area venues is the McKenna Children’s Museum in New Braunfels, where she takes her daughter, and says, “the opportunity to watch her exploring and learning new concepts while having fun is one of my most pleasurable experiences.”
Learn more about Physician Assistants.
Growing up, I had several health conditions that made me realize I wanted to have the knowledge to care for myself and my family. My parents worked hard to provide the best possible care for my brother and me, which motivated me to pursue a career in health care to one day provide the same exceptional care for my own family and others. I believe in treating others as I myself would want to be treated. This allows me to provide care with empathy and compassion. Providing positive patient experiences is one of my highest priorities in delivering optimal patient care.
With ARC Same-Day Care, appointments are available 365 days a year for minor emergencies, including sprains, colds and flu, minor burns, seasonal allergies, and more. We're here for you on days, nights, weekends, and holidays.
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ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
512-295-1333 Fax: 512-406-7327
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
I am very happy with ARC always, every person tries to help. Dr. assistants will try to help e in any way she can
Yes. She was nice, kind, and thorough. She did an extra test to check my ear. I liked her.
Dr. Rea was very informative and gave great feedback on the pain I’ve been experiencing. The lab tech I worked with was awesome.
Making the appointment was very easy and fast. The appointment was when I really needed it. Everyone's assistance was excellent, PA Rea very courteous and informative. Thank you for the excellent work you do!!
All was good except for that incident
Was really pleased with the way P.A. Rea discussed & explained everything. I left with a good plan towards recovering from my upper respiratory infection.
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)