ARC has a limited supply of COVID-19 vaccines from Pfizer for ages 6 months and up. Patients can request the vaccine at already-scheduled visits. You can also schedule online at MyChartARC.com or call 512-272-4636. If online scheduling is not available, please check back frequently as COVID vaccine quantities change.
Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.
You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
The below guide provides details about how we collect and share our patient feedback.
ARC partnered with Press Ganey to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Press Ganey is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.
Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.
ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.
ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.
Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.
ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.
No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.
Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.
Accepting new patients ARC Anderson Mill Ages seen: 0 - 18 Languages: Limited Spanish Joined ARC: 2006
Dr. Oliver loves all things Austin, especially spending time outdoors exploring the Hill Country. She spends most of her time and energy trying to keep up with her two young children and all of their adventures. She also enjoys traveling the world and cooking.
There is nothing as important as the health of a child, and nothing more enjoyable than caring for them. I feel extremely fortunate to be able to take care of my patients, and to provide their families with guidance.
ARC Pediatrics provides behavioral evaluations to gather information to help your child and family.
Developmental and Autism screenings are tests that help diagnose developmental challenges in children.
A Flu vaccine can help prevent flu-related visits to the doctor each year. CDC recommends everyone 6 months and older get vaccinated every flu season.
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Hearing screenings are tests to help identify hearing loss in children and its severity.
If you choose to breastfeed, your ARC pediatrician, ob/gyn, and care team can provide advice and recommendations. We also partner with Breastfeeding Success (BFS) to help new parents fwith specialized educational materials, classes, and visits with a lactation consultant, as needed.
Hearing loss screenings for newborns help determine if your baby has hearing loss.
ARC pediatric eye exams check eye health and scan for amblyopia risk factors, blurry vision, farsightedness, nearsightedness, vision loss, and more.
Immunizations are a safe, effective way to protect children from diseases, including some cancers, as well as hospitalization, disability, and death. It is important to maintain routine immunizations during a pandemic or other public health emergency to prevent further outbreaks.
When you have concerns about your child’s mental or behavioral health, your ARC pediatrician can conduct a screening or refer you to a provider who can determine the kind of help you need and help you access the right resources for your child.
Our dedicated pediatricians offer comprehensive 3-day and 2-week newborn visits designed to ensure the health and well-being of your newest family member.
ARC offers telemedicine visits for primary and specialty care. Doctors can quickly evaluate you for a new health issue or follow up with you via a phone call or video visit from the comfort of your home.
A well-check exam focuses on maintaining your child’s health and is a time to discuss preventive care. Our doctors cover growth, development, immunization updates, health, safety, nutrition, physical fitness, puberty, acne, learning, behavioral questions, and family and social concerns.
512-250-5571 Fax: 512-406-7300
Rating based on "Did the healthcare provider or doctor provide the care you expected?"
Nice people
All the staff are very polite, the nurse is very attentive and the doctor who attended to my baby was excellent!
Staff and nurses are friendly. Doctor is very patient with all questions and very suggestive
They got us in even though we had a problem getting out of high school on time. The location is convenient & I like my chart info. but it is frustrating not to have a quick test option when drug stores offer that for example. It was unnerving to leave with out a diagnosis- swollen glands, bad throat so could be strep,but had to call over anhour later to find out test was negative. Possible to not get deep enough? Now what?
Doctor is kind and professional, but she seemed to be in a little bit of a hurry. I would’ve liked her to explain more to my daughter about the reasons for her recommendations
All the staffs are very helpful friendly and courteous.
Talya has suffered many, varying injuries playing soccer. She shares how ARC doctors provided comprehensive and connected care through them all.
November 1, 2023 5 min read
Children (ages 3-11) Adolescents (ages 12-18) Toddlers (ages 0-2)